| Customization: | Available |
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| After-sales Service: | Remote Service |
| Warranty: | for at Least 3 Months |
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1. How is your delivery time?
A: In general circumstance, we can have an immediate delivery of electric bike for our clients within 15 days. If the customer is in urgent need, we can deliver the goods in 15 days at the earliest.
2. How do you provide technical support for dealer customers?
A: Our technical support team offers comprehensive professional services to dealers and end customers through multiple channels, including online chat, email, and phone. All team members undergo rigorous training to respond quickly and resolve various technical issues, including troubleshooting, maintenance advice, and software updates, ensuring seamless operation of the electric bikes.
3.Can dealers place sample orders?
A: Absolutely. We warmly welcome dealers to place sample orders to personally experience and verify the quality of our products. Mixed sample orders are also supported to flexibly meet your diverse needs.
4. Does your company offer customization services for electric bikes?
A: Yes, we provide personalized electric bike customization services for dealer customers. Whether you need specific colors, additional features, or batteries of different capacities, we will collaborate closely to tailor electric bike to meet your market demands. Our goal is to foster a win-win partnership with dealers and drive the prosperous development of the electric bike market together.
5. What are the payment terms?
A:We request 30% by T/T in advance, balance to be paid before shipment.
6.How long is your warranty period?
A: We provide 1 year warranty for some main parts, battery/motor,others plastic spare parts can be free for next order.
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